IT Helpdesk Analyst

Lausanne, Switzerland · ITISS


We are looking for an enthusiastic and customer-oriented IT Helpdesk Analyst to provide user support and customer service on company computer applications, mainly our public web site ( The Helpdesk Analyst will be responsible for troubleshoot problems and advise users on the appropriate action.

This full-time, permanent position in our Lausanne office will provide the successful candidate the opportunity to work in a stimulating, fast-paced work environment with an innovative scholarly publisher.


  • Provide superior assistance and service to all internal and external customers;
  • Respond promptly and courteously to support requests;
  • Prioritize requests according to criticality;
  • Identify timely and accurate solutions to technical issues;
  • Develop expertise in the everyday use of internally developed systems;
  • Provide day-to-day maintenance and support for our online publishing system;
  • Document all support activities in ticket tracking database;
  • Participate in maintaining Help Centre and team documentation;
  • Assistance on other projects as needed.


  • Higher Education background in IT or previous application support experience;
  • Technical proficiency, with hands-on skills using ticketing systems;
  • Excellent communication skills in written and spoken English;
  • An outgoing, collaborative and professional personality;
  • Ability to work independently, be highly organized and meet deadlines;
  • A willingness to work in a fast-paced, target-driven environment.


  • 25 days' vacation per year and Christmas office closure;
  • Participation into the company's annual bonus scheme;
  • Professional development opportunities;
  • Plenty of social & fun benefits:
    • Christmas party, summer barbecue, monthly happy hour;
    • Fruits & snacks in the kitchen as well as much tea & coffee as you like;
    • In-house well being activities including free weekly yoga;
    • A huge variety of self-organized activities from ski trips and football to French club.

How to apply:

Please submit your application in English.

Applicants must be Swiss or EU citizen, or have a valid Swiss work permit.

Agencies must first contact and confirm agreement to our T&C’s, failing which any exclusivity and/or candidate representation right will be considered to be waived.

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