Institutional Memberships Specialist (Open Access Scholarly Publishing)

London, United Kingdom · Institutional Agreements


Frontiers as an award-winning Open Science platform and leading Open Access scholarly publisher is collaborating with research institutions (libraries), research funders and consortia to improve the ways researchers are supported when publishing Open Access and to provide benefits to these collaborating organisations such as streamlined invoicing processes. Reporting to the Institutional Memberships Manager, this role will play a crucial role in expanding Frontiers’ Institutional Memberships Program and provide the suitable candidate with an excellent opportunity to work in a thriving and international environment at the forefront of the transition of scientific publishing to Open Access.

We are recruiting for 2 Institutional Memberships Specialists.


Taking care and development of processes and relationships regarding existing member organisations, including:

  • Prepare weekly article submission reports and based on this verify article eligibility with the organisations’ representatives;
  • Liaise with Frontiers Accounting personnel to ensure consistency of invoicing processes, ensuring invoices are correctly assigned to member organisation accounts and sending monthly financial reports and invoices to member organisations;
  • Maintaining member organisation accounts, ensuring details are accurate and up to date;
  • Handling internal and external queries related to the Institutional Memberships Program by phone or email;
  • Administrating the set-up process for new institutional member organisations;
  • Presenting relevant processes and systems to existing (and prospective) member organisation

Supporting the forming of new membership collaborations, including,

  • Supporting the Institutional Memberships Manager and Head of Publishing Solutions in tasks related to forming new membership collaborations;
  • Taking charge of a small defined set of prospective member organisations in terms of outreach and acquisition, including generating a pipeline of leads and opportunities, negotiate terms within defined limits, and drafting contracts according to templates;
  • Attending conferences for initiating and developing collaborations as well as gathering feedback in the wider community of research organisations and funders.

Collaborating with other departments (such as Product Development, Editorial, Data Reports, Communications) taking charge of projects aiming to increase efficiency, usability and effectiveness of the workflows, systems, reporting and communication measures underpinning the Institutional Memberships Program, as required.


  • Strong Microsoft Office skills (esp., Excel; macros skills are a plus);
  • Strong organisational skills and detail oriented;
  • Flawless communication in written and spoken English, and professional and courteous telephone manner;
  • Customer service attitude;
  • Proven track-record of building strong relationships;
  • Proactive and hands-on in developing a strong pipeline of opportunities;
  • Good presentation and negotiation skills;
  • Experience in a sales, business development or account management role is a plus;
  • Experience in working in publishing (esp. scholarly publishing) or Open Access and/or in a university library, scholarly communications office or research support role is a plus;
  • Interest in Open Access and/or scholarly communications is a plus;
  • A basic understanding of the research life cycle, from conception to publication is a plus;
  • Project management and an ability to work effectively with colleagues in other departments.


  • 25 days' vacation per year.
  • Contributory Pension Scheme.
  • Professional development partnership with Coursera for all.
  • Plenty of social & fun benefits!
  • Christmas party, summer barbecue, monthly happy hour.
  • Fruits & snacks in the kitchen as well as much tea & coffee as you like.
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