Institutional Memberships Assistant

London, United Kingdom · Institutional Agreements

11/23/2018

Due to the success of our quickly growing institutional memberships program we are seeking an enthusiastic administrative assistant in our London office to support the Institutional Memberships team.


Frontiers is an award-winning Open Science platform and leading Open Access scholarly publisher. We are collaborating with research institutions (libraries), research funders and consortia to improve the ways researchers are supported when publishing Open Access. These relationships enable us to remove some or all of the responsibility for Article Processing Charges (APCs) from authors, provide benefits to member organisations, and streamline invoicing processes.


This position will provide the successful candidate with an excellent opportunity to work in a thriving and international environment, and to learn about the rapidly changing transition of scientific publishing to Open Access.


RESPONSIBILITIES:

  • Prepare weekly article submission reports for existing member organisations and based on this verify article eligibility with the organisations’ representatives.
  • Provide support answering inquiries from existing member organisation representatives.
  • Liaise with Frontiers Accounting personnel to ensure consistency of invoicing processes, ensuring invoices are correctly assigned to member organisation accounts and sending monthly financial reports and invoices to member organisations.
  • Handling other internal and external queries related to the institutional memberships program by phone or email.
  • Maintaining member organisation accounts, ensuring details are accurate and up to date.
  • Administrating the set-up process for new institutional member organisations.
  • Monitoring the Institutional Memberships team inbox, prioritising incoming messages and forwarding to relevant colleagues.
  • Supporting the Institutional Memberships team in tasks related to forming new membership collaborations, product development and reporting, if required.

Requirements

  • Strong Microsoft Office skills (esp., Excel; macros skills are a plus);
  • Flawless communication in written and spoken English, and professional and courteous telephone manner;
  • Good interpersonal skills;
  • Customer service attitude;
  • Strong organisational skills and detail oriented;
  • Experience in working in publishing (esp. scholarly publishing) or Open Access and/or in a university library, scholarly communications office or research support role is a plus;
  • Interest in Open Access, scholarly communications or research support is a plus;
  • A basic understanding of the research life cycle, from conception to publication is a plus.

Benefits

  • 25 days' vacation per year.
  • Contributory Pension Scheme.
  • Professional development partnership with Coursera for all.
  • Plenty of social & fun benefits!
    • Christmas party, summer barbecue, monthly happy hour.
    • Fruits & snacks in the kitchen as well as much tea & coffee as you like.
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