AUTHOR=Pai Chih-Hung , Wang Yu-Lan , Shang Yunfeng , Hsu Ta-Kuang 

TITLE=A Study on Multimedia Integrated Pre-service Education to Learning Behavior and Competitiveness in Workplace of Employees in Hospitality

JOURNAL=Frontiers in Psychology

VOLUME=Volume 13 - 2022

YEAR=2022

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2022.817960

DOI=10.3389/fpsyg.2022.817960

ISSN=1664-1078

ABSTRACT=Domestic situation in past few years shows the practice of employees’ unpaid leave and layoff and the constant drainage of capitals, talents, and technologies in hospitality. The owners expect to reduce the loss down to the lowest by saving human costs. Nevertheless, in face of such a changing environment, hospitality has to accumulate high-quality human capital through systematic investment, delicacy development, and continuous learning and growth to find out the competitive advantages through the cultivation of human capital. The pre-service education of new employees could accelerate the familiarity with the operation of the company and the understanding of the job duty; more importantly, with good planning, it could have employees present the feelings of being emphasized and respected to largely change the thoughts and working habits. Aiming at supervisors and employees in hospitality in Zhejiang as the research objects, total 420 copies of questionnaire are distributed, and 357 valid copies are retrieved, with the retrieval rate 85%. According to the results to propose discussions, it is expected to generate systematic and proper education methods for the pre-service education in hospitality, promote the education effectiveness, and promote employees’ capability and organizational performance.