AUTHOR=Wang Xiaoyi , Wang Ruining , Sheng Feng , Chen Leyi 

TITLE=The effects of empathy by caregivers on healthcare service satisfaction

JOURNAL=Frontiers in Psychology

VOLUME=Volume 13 - 2022

YEAR=2022

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2022.912076

DOI=10.3389/fpsyg.2022.912076

ISSN=1664-1078

ABSTRACT=Healthcare service satisfaction concentrates not only on the patients but also on the caregivers’ perspectives. This study explored how caregivers’ empathy towards the patients affects the satisfaction with the healthcare service through an electroencephalography (EEG) experiment. EEG mu rhythm was used as the neural indicator to reflect empathy. The results showed that empathy reduces caregivers’ evaluation of healthcare service satisfaction because they share sufferings with the patients. However, implementing the physician-patient communication through a process-based informed consent (IC), compared to the event-based IC, can effectively alleviate such adverse effects.