AUTHOR=Gvelesiani Tea , Sadzaglishvili Shorena , Gigineishvili Ketevan , Lekishvili Ketevan , Namitcheishvili Salome 

TITLE=Improved professional practices in social services through Emotional Labor strategies

JOURNAL=Frontiers in Psychology

VOLUME=Volume 14 - 2023

YEAR=2023

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2023.1145175

DOI=10.3389/fpsyg.2023.1145175

ISSN=1664-1078

ABSTRACT=The present study provides analyses of Emotional Labour (EL) and its consequences for practitioner social workers in Georgia. The mixed methods study comprised of two stages. Firstly, qualitative study was conducted to determine the organizational characteristics defined by practitioner social workers (N=70). Secondly, quantitative study was examined among the members of Georgian Association of Social Workers (N=165) to determine the direct and indirect influences of organizational characteristics between EL and work outcomes: Personal Accomplishment and Burnout. The results are pragmatic and applicable for social service provider organizations to gain positive results on the individual and organizational levels.