AUTHOR=Xie Xiaoxia , Tu Yulu , Huang Chienchung 

TITLE=Intercultural communication competence and job burnout in MNC employees: the mediation role of job stress

JOURNAL=Frontiers in Psychology

VOLUME=Volume 15 - 2024

YEAR=2024

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2024.1339604

DOI=10.3389/fpsyg.2024.1339604

ISSN=1664-1078

ABSTRACT=This study examined the relationship between intercultural communication competence (ICC) and job burnout, as well as the mediating effects of job stress using data collected from employees (n=1,064) from a Chinese multinational cooperation in Brunei. Through regression analysis and mediation effect tests, we found that ICC was negatively associated with job burnout (β=-0.19, p<0.001) and job stress (β=-0.08, p<0.001). Job stress was positively associated with job burnout (β=0.65, p<0.001). Job stress played a partial mediating effect between ICC and job burnout. The total effect of ICC on job burnout was -0.19, the direct effect was -0.14 and the indirect effect of ICC via job stress was -0.05. The findings call for ICC training for employees in multinational cooperation.