AUTHOR=Moayed Malihe Sadat , Khalili Robabe , Ebadi Abbas , Parandeh Akram 

TITLE=Factors determining the quality of health services provided to COVID-19 patients from the perspective of healthcare providers: Based on the Donabedian model

JOURNAL=Frontiers in Public Health

VOLUME=Volume 10 - 2022

YEAR=2022

URL=https://www.frontiersin.org/journals/public-health/articles/10.3389/fpubh.2022.967431

DOI=10.3389/fpubh.2022.967431

ISSN=2296-2565

ABSTRACT=Objectives: The present study aims to explain factors determining the quality of health services provided to COVID-19 patients from the perspective of healthcare providers based on the Donabedian model.
Method: This qualitative study was conducted at a referral hospital for COVID-19 patients in Tehran, in 2020. The data were entered into the study by individual and semi-structured interviews from 20 participants using the purposive sampling method. Data analysis was conducted simultaneously using the directed content analysis method.
Results: Data analysis results produced 850 primary codes in three predetermined categories of the Donabedian model, including structure (organizational readiness and continuous training), process (effective management and leadership, safe care, and comprehensive care measures) and outcome (professional excellence, quantitative and qualitative improvement in hospital services, and Acceptability of Healthcare Professionals).
Conclusion: Need for greater preparedness at medical centers before the occurrence of biological crises, which will enhance the quality of health services provided to patients. Hospital managers can adopt appropriate strategies for improving the quantity and quality of services to patients during crises, using factors determining the quality of health services, which were extracted in this study.