AUTHOR=Bravo Jessie , Valdivia Carlos , Alarcón Roger , Germán Nilton , Serquén Oscar , Aquino Janet , Arbulú Ballesteros Marco Agustín , Guevara Laurita 

TITLE=Transforming document management for environmental sustainability: the mediating effect of pro-environmental culture and service satisfaction in higher education institutions

JOURNAL=Frontiers in Sustainability

VOLUME=Volume 5 - 2024

YEAR=2025

URL=https://www.frontiersin.org/journals/sustainability/articles/10.3389/frsus.2024.1479927

DOI=10.3389/frsus.2024.1479927

ISSN=2673-4524

ABSTRACT=This research investigates the factors influencing environmental sustainability in a Peruvian higher education institution (HEI), using Structural Equation Modeling (SEM) with SmartPLS. The methodology included data collection through questionnaires administered to students, alumni, and professors, followed by SEM analysis to assess the relationships between technological support (TS), document management (DM), open government (OG), pro-environmental organizational culture (POC), service satisfaction (SS), and environmental sustainability (ES). The findings emphasize that technological infrastructure significantly enhances document management, which in turn boosts service satisfaction and promotes a pro-environmental organizational culture. The pro-environmental organizational culture emerges as the most powerful mediator, significantly impacting environmental sustainability. Although service satisfaction also contributes positively, its effect is less pronounced. Furthermore, transparency and open access to information improve document management, albeit with a lesser impact. Sociodemographic variables such as gender and academic program within the institution influence the relationship between the examined variables, suggesting that these characteristics can affect the perception and effectiveness of sustainability practices. This study provides a robust foundation for designing effective strategies to promote environmental sustainability in higher education institutions and would contribute to the fulfillment of the SDGs.