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2 articles related to "Customer Complaint"

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Articles

Original Research

Published on 14 Dec 2021

Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification

in Organizational Psychology

Guofu Chen
Shuhao Li

Frontiers in Psychology

doi 10.3389/fpsyg.2021.773354

14,608 views
18 citations

Original Research

Published on 31 Jul 2020

A Technical and Conceptual Framework for Serious Role-Playing Games in the Area of Social Skill Training

in Human-Media Interaction

Julia Othlinghaus-Wulhorst
H. Ulrich Hoppe

Frontiers in Computer Science

doi 10.3389/fcomp.2020.00028

17,821 views
30 citations