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3 articles related to "Customer Incivility"

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Articles

Original Research

Published on 12 Jan 2023

Tit for tat or good for evil? Linking customer incivility, hostility, guilt, and employee behaviors

in Organizational Psychology

Chong Chen
Mingyu Zhang
Yihua Zhang

Frontiers in Psychology

doi 10.3389/fpsyg.2022.1053145

4,164 views
6 citations

Original Research

Published on 13 Oct 2021

Perceptions of Customer Incivility, Job Satisfaction, Supervisor Support, and Participative Climate: A Multi-Level Approach

in Organizational Psychology

Zselyke Pap
Delia Vîrgă
Guy Notelaers

Frontiers in Psychology

doi 10.3389/fpsyg.2021.713953

7,360 views
20 citations

Original Research

Published on 21 Jan 2021

Emotional Intelligence Mitigates the Effects of Customer Incivility on Surface Acting and Exhaustion in Service Occupations: A Moderated Mediation Model

in Organizational Psychology

Dorota Daniela Szczygiel
Róz·a Bazińska

Frontiers in Psychology

doi 10.3389/fpsyg.2020.506085

9,421 views
27 citations