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3 articles related to "Customer Voice"

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Articles

Original Research

Published on 22 Apr 2020

Customer–Company Identification as the Enabler of Customer Voice Behavior: How Does It Happen?

in Organizational Psychology

Yang Ran
Hao Zhou

Frontiers in Psychology

doi 10.3389/fpsyg.2020.00777

8,048 views
20 citations

Original Research

Published on 14 Dec 2021

Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification

in Organizational Psychology

Guofu Chen
Shuhao Li

Frontiers in Psychology

doi 10.3389/fpsyg.2021.773354

14,701 views
18 citations

Original Research

Accepted on 25 Feb 2026

Culture as a catalyst for regenerative co-creation: the role of Yuanfen in driving customer voice through social bonds in P2P accommodation

in Positive Psychology

Huifang Liu
Xiao Ting Huang

Frontiers in Psychology