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1 article related to "Customer Employee Interaction"

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Articles

Original Research

Published on 16 Oct 2015

Complaints as starting point for vicious cycles in customer–employee-interactions

in Cognitive Science

Eva Traut-Mattausch
Sara Wagner
Olga Pollatos
Eva Jonas

Frontiers in Psychology

doi 10.3389/fpsyg.2015.01454

9,405 views
6 citations