Frontline Employees | List of Frontiers open access articles

Original Research

Published on 08 Apr 2025

Empowering leadership and frontline employees’ emotional labor: the mediation effects of job passion

in Organizational Psychology

Pengfei Cheng
Linfei Zhou
Tong Liu
Na Ge

Frontiers in Psychology

doi 10.3389/fpsyg.2025.1437736

5,936 views
5 citations

Original Research

Published on 03 May 2024

The effect of collectivism-oriented human resource management on employee resilience of hospitality employees

in Organizational Psychology

Shihua Chen
Xiaohan Hu
Yuting Xue
Yuang Wang

Frontiers in Psychology

doi 10.3389/fpsyg.2024.1342318

4,915 views
2 citations

Original Research

Published on 10 Oct 2022

Dysfunctional customer behavior influences on employees’ emotional labor: The moderating roles of customer orientation and perceived organizational support

in Organizational Psychology

Pengfei Cheng
Jingxuan Jiang
Sanbin Xie
Zhuangzi Liu

Frontiers in Psychology

doi 10.3389/fpsyg.2022.966845

7,419 views
6 citations

Original Research

Published on 14 Feb 2024

Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives

in Organizational Psychology

Ahmed Hassan Abdou
Maha Abdul-Moniem Mohammed El-Amin
Elham Farouq Ali Mohammed
Hanem Mostafa Mohamed Alboray
Aza Mohamed Sediek Refai
Muhanna Yousef Almakhayitah
Abdullah Saleh Mohammed Albohnayh
Abdulaziz Mohammed Alismail
Mazen Omar Almulla
Jawharah Saleh Alsaqer

Frontiers in Psychology

doi 10.3389/fpsyg.2024.1326181

22,833 views
28 citations

Original Research

Published on 13 Jan 2026

AI awareness and the breakdown of daily recovery: a spillover pathway to work–family strain

in Occupational Health and Safety

Xiaoyi Yi
Sameer Kumar

Frontiers in Public Health

doi 10.3389/fpubh.2025.1738073

667 views

Original Research

Published on 18 Nov 2022

Corporate social responsibility and frontline employees’ service improvisation: The mediating role of self-efficacy

in Positive Psychology

Xuezhao Zhang
Siyuan Zhang
Mingsen Wang

Frontiers in Psychology

doi 10.3389/fpsyg.2022.898476

4,892 views
5 citations

Original Research

Published on 18 Feb 2019

Is Deep Acting Prevalent in Socially Responsible Companies? The Effects of CSR Perception on Emotional Labor Strategies

in Organizational Psychology

Se Hyung Oh
Yein Hwang
Hwayoung Kim

Frontiers in Psychology

doi 10.3389/fpsyg.2019.00308

7,459 views
9 citations

Hypothesis and Theory

Published on 21 Feb 2022

The Influence of Employee Emotion Fluctuation on Service Performance: An Experience Sampling Data Analysis

in Organizational Psychology

Biqian Zhang
Lei Zhao
Xiaoyan Liu
Yinwei Bu
Yingwei Ren

Frontiers in Psychology

doi 10.3389/fpsyg.2022.648142

18,754 views
14 citations

Original Research

Published on 18 Oct 2021

How Leader Narcissism Links to Team Voice Behavior: The Mediating Mechanisms of Leader Voice Solicitation and Team Voice Climate

in Organizational Psychology

Rong Zhou
Wenjun Yin
Lin Sun

Frontiers in Psychology

doi 10.3389/fpsyg.2021.751446

5,469 views
8 citations

Original Research

Published on 17 Jun 2022

Is There a Link Between Green Human Resource Management and Consumer Buying Behavior? The Moderating Role of Employee Diffidence

in Organizational Psychology

Yunxia Xiao
Rabia Younus
Wizra Saeed
Junaid Ul Haq
Xiuwen Li

Frontiers in Psychology

doi 10.3389/fpsyg.2022.800936

8,479 views
9 citations

Original Research

Published on 12 Sep 2022

Leadership Style and Employees' Commitment to Service Quality: An Analysis of the Mediation Pathway via Knowledge Sharing

in Organizational Psychology

Munwar Hussain Pahi
Abdul-Halim Abdul-Majid
Samar Fahd
Abdul Rehman Gilal
Bandeh Ali Talpur
Ahmad Waqas
Toni Anwar

Frontiers in Psychology

doi 10.3389/fpsyg.2022.926779

19,960 views
14 citations

Original Research

Published on 01 Dec 2025

How safety leadership influences employee safety participation and compliance through safety knowledge: the moderating role of psychological resilience

in Personality and Social Psychology

Juanxiu Piao
Juhee Hahn

Frontiers in Psychology

doi 10.3389/fpsyg.2025.1615084

1,795 views
1 citation

Original Research

Published on 14 Jan 2026

Understanding frontline employees’ fuzzy request behavior based on image theory

in Organizational Psychology

Xiaodong Li
Jingwen Duan
Qi Li
Ai Ren

Frontiers in Psychology

doi 10.3389/fpsyg.2025.1672141

829 views

Hypothesis and Theory

Published on 06 Sep 2018

When Everyone Wins? Exploring Employee and Customer Preferences for No-Haggle Pricing

in Evolutionary Psychology

Kevin M. Kniffin
Richard Reeves-Ellington
David S. Wilson

Frontiers in Psychology

doi 10.3389/fpsyg.2018.01555

5,637 views
4 citations

Original Research

Published on 31 May 2022

Can Organizational Identification Weaken the Negative Effects of Customer Bullying?—Testing the Moderating Effect of Organizational Identification

in Organizational Psychology

Haili Huang
Shengxian Yu
Pin Peng

Frontiers in Psychology

doi 10.3389/fpsyg.2022.769087

5,020 views
8 citations

Original Research

Published on 16 Jan 2023

Evaluating emotional labor from a career management perspective

in Organizational Psychology

Yunhong Hu
Wei Tu
Li Zhou
Xin Wu
Qi Yan

Frontiers in Psychology

doi 10.3389/fpsyg.2022.1093723

6,463 views
5 citations

Articles

Empowering leadership and frontline employees’ emotional labor: the mediation effects of job passion

The effect of collectivism-oriented human resource management on employee resilience of hospitality employees

Dysfunctional customer behavior influences on employees’ emotional labor: The moderating roles of customer orientation and perceived organizational support

Work stress, work-family conflict, and psychological distress among resort employees: a JD-R model and spillover theory perspectives

AI awareness and the breakdown of daily recovery: a spillover pathway to work–family strain

Corporate social responsibility and frontline employees’ service improvisation: The mediating role of self-efficacy

Is Deep Acting Prevalent in Socially Responsible Companies? The Effects of CSR Perception on Emotional Labor Strategies

The Influence of Employee Emotion Fluctuation on Service Performance: An Experience Sampling Data Analysis

How Leader Narcissism Links to Team Voice Behavior: The Mediating Mechanisms of Leader Voice Solicitation and Team Voice Climate

Is There a Link Between Green Human Resource Management and Consumer Buying Behavior? The Moderating Role of Employee Diffidence

Leadership Style and Employees' Commitment to Service Quality: An Analysis of the Mediation Pathway via Knowledge Sharing

How safety leadership influences employee safety participation and compliance through safety knowledge: the moderating role of psychological resilience

Understanding frontline employees’ fuzzy request behavior based on image theory

When Everyone Wins? Exploring Employee and Customer Preferences for No-Haggle Pricing

Can Organizational Identification Weaken the Negative Effects of Customer Bullying?—Testing the Moderating Effect of Organizational Identification

Evaluating emotional labor from a career management perspective