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1 article related to "Service Expectation"

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Articles

Original Research

Published on 12 Mar 2019

The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting

in Organizational Psychology

Ji Youn Jeong
Jungkun Park
Hyowon Hyun

Frontiers in Psychology

doi 10.3389/fpsyg.2019.00321

16,537 views
14 citations