ORIGINAL RESEARCH article

Front. Built Environ., 26 August 2025

Sec. Construction Management

Volume 11 - 2025 | https://doi.org/10.3389/fbuil.2025.1644333

Assessing governmental roles in the success of infrastructure projetcs implemented through public-private partnership in Vietnam

  • 1. Falcuty of Transport Economic, University of Transport and Communications, Hanoi, Vietnam

  • 2. Institute of Transport Economics and Development, University of Transport Hochiminh City, Hochiminh, Vietnam

Abstract

The demand for diversification of funding sources and promotion of private sector participation in infrastructure development is a necessity in Vietnam. Through the public-private partnership (PPP) model, approximately $30 billion has been mobilized for traffic infrastructure development. However, there are still many shortcomings, and growth has shown signs of stagnation. Many factors contribute to this situation, but one of the fundamental reasons is that the management policies and implementation of PPP projects in Vietnam have significant drawbacks. Based on the research results from both domestic and international sources, as well as practical experience, 20 factors relating to the role of the government in attracting infrastructure development investment projects in Vietnam were identified. Then, these factors can be categorized into five groups through factor analysis, as follows: (1) Establishing a suitable legal/regulatory framework, (2) Creating a favorable investment economic environment, (3) Establishing a coordinating and supporting agency, (4) Selecting appropriate franchise partners, (5) Actively participating in various stages of the project life cycle. Accurately assessing the current situation to develop solutions to resolve practical obstacles will be an important basis for mobilizing investment capital for traffic infrastructure development in Vietnam today.

1 Introduction

In recent years, the public-private partnership (PPP) model has attracted private sector investment in traffic infrastructure, contributing to both domestic and foreign investment. This approach has stimulated economic and social development, protected the environment, ensured national defense and security, and enhanced the country’s competitiveness. Compared to traditional investment methods, PPP has demonstrated higher efficiency in the use of public funds while opening up an attractive investment option. Many businesses have had the opportunity to participate in large projects, utilizing significant amounts of domestically produced raw materials, creating thousands of jobs for workers, and providing citizens with better quality services at reasonable costs. The success of PPP in infrastructure, particularly in traffic infrastructure, is closely linked to the establishment and implementation of a robust legal and policy framework for PPP in Vietnam. This framework has created a solid legal basis for investment activities in infrastructure projects under the PPP model.

In Vietnam, the projected investment demand is estimated to be around $30 billion by 2030. Developing a comprehensive infrastructure system is a key focus for the country to achieve sustainable development goals and enhance national competitiveness in a synchronized and modern manner, addressing the requirements for socio-economic development. However, the limited investment capital from the state budget poses a significant challenge to meeting this investment demand. In this context, Vietnam’s strategy is to maximize resources for infrastructure investment through socialization policies, with one of the main channels being the PPP model. Vietnam has enacted many policies for mobilizing and managing investments through this model, achieving some initial results. However, numerous shortcomings remain, and there are signs of stagnation. Many factors contribute to this situation, with one fundamental issue being the inadequacies in the policies governing the management and implementation of PPP projects. Accurately assessing the current government policies and developing solutions to address the practical challenges will be crucial for mobilizing investment capital for traffic infrastructure development in Vietnam through the PPP model.

2 Overview of research on the role of government in influencing the success of PPP investment projects

Research indicates that the government plays a crucial role in the success of public-private partnership (PPP) investment projects. Many organizations and individual researchers worldwide have published findings that clarify the government’s role in supporting PPP projects (Table 1).

TABLE 1

NoAuthorsPPP modelResearch scopeMain findings
1PPPUnited Kingdom and CanadaThe principles that need to be addressed to ensure the successful implementation of PPP projects include: understanding the objectives of using private finance when selecting a PPP agreement, allocating risks to the private sector, establishing a comprehensive legal framework for PPP, assessing value for money when choosing a delivery system, setting up a PPP unit to develop and/or implement policy, maintaining transparency in the partner selection process, standardizing processes and contracts, and technical performance metrics
2PPPNot specificA series of conditions must be met for PPP to succeed in the long term: ensuring that the highest government authorities make commitments and provide full support to promote the PPP program as quickly as possible; maximizing transparency and minimizing the scope for decision-making to ensure the integrity of the process; minimizing the provision of guarantees, incentives, and government credits; empowering a small committee of carefully selected individuals to oversee the privatization process across all sectors; establishing and issuing a legal and regulatory framework for the industry before undertaking any actual divestiture or privatization processes; ensuring the integrity of the restructuring process; and maximizing competition through the use of public bidding
3PPPDenmarkThe role of the Danish government in managing PPP projects includes: establishing a central advisory unit; developing a set of guidelines, tools, and standard contracts; selecting a set of pilot projects; subsidizing feasibility studies; and exploring potential areas for PPP.
4BOTNot specificThe issues that the government needs to address for the BOT model to operate smoothly include: establishing a comprehensive legal and regulatory framework, ensuring a stable political environment, developing the domestic capital market, ensuring fair and competitive bidding, providing adequate government support and guarantees, conducting project feasibility studies, selecting the most suitable concession partner, and continuously assessing project progress and performance
5PPPNot specificThe author emphasizes the necessity of establishing a clearly defined legal framework, but not one that is overly centralized
5PPPVietnamThe main purpose of the PPP policy is to attract investment from private investors and enhance the efficiency of government investment funds. Additionally, the government needs to create a flexible mechanism that ensures the harmonization of various interests, avoiding the attraction of investment at any cost to safeguard public interests and the benefits of citizens when using public goods and services through PPP. The government must also have mechanisms to protect the environment, ensuring that environmental considerations are not compromised in the execution of PPP projects. In this case, the government is not only a PPP partner but also a policy architect for PPP to balance and maintain the interests of all participants, ensuring the integrity of the government through transparency and accountability

PPP Summary of research on the role and responsibilities of the government regarding PPP projects.

Besides the context of several countries metioned above, the Governments’ roles varied in the success of public-private partnership (PPP) projects across countries. Forexample, in China, strong local government capacity and credible institutional frameworks have been shown to significantly influence private sector participation, although state-owned enterprises still dominate many PPP contracts (). India faces persistent challenges related to land acquisition, limited public-sector experience, and high project risks, highlighting the need for stronger contract management and policy support (). Brazil offers lessons on the importance of post-award governance, as frequent contract renegotiations have revealed gaps in regulatory oversight and fiscal risk control (). In Vietnam, the government has made progress with a dedicated PPP law and growing experience in infrastructure delivery, but still faces challenges in investor selection, legal harmonization, and project risk allocation (; ). To be more specific, as of November 2019, Vietnam has signed contracts for 336 PPP projects, of which 140 projects use the BOT contract type, 188 projects use the BT contract type, and 8 projects use other contract types. The total capital mobilized for the development of the national infrastructure system is approximately 1.6 trillion VND. Among them, the total number of transport infrastructure investment projects under the PPP model in Vietnam is 220 projects, with an investment of approximately 672,345 billion VND, including BOT investment with a total capital of 181,542 billion VND (accounting for 86.6% of the total investment) (). Over more than 20 years of implementing PPPs, certain contributions have been made. However, in practice, there are still many challenges and barriers that need to be overcome to enhance the effectiveness and develop PPP models for the upcoming period.

Based on the research results from both domestic and international sources, as well as practical experience regarding the role of the government in attracting infrastructure development investment projects in Vietnam, the research team summarizes the results of the study on the government’s influence on transportation infrastructure project development in Vietnam, as shown in Table 2.

TABLE 2

NoCritical success factor (CSF)Authors
1Favorable legal framework; ()
2Determining suitable projects to be implemented in the form of PPP; ()
3Appropriate risk allocation and risk sharing; ()
4Commitment/responsibility of public/private sectors
5PPP project development planning; (; )
6Government involvement by providing guarantees; ()
7Investment incentives and guarantees
8Multi-benefit objectives
9Stable macro-economic environment; ()
10Available financial market; (; )
11Comprehensive economic policy
12Develop appropriate PPP project implementation policies; (; )
13Well-organized public agency; (; )
14The State’s Experience in PPP
15Transparency in the bidding process; (;
16Competitive procurement process
17Communication about the form of PPP
18Shared authority between public and private sectors
19Thorough and realistic cost/benefit assessment
20Government support in site clearance; ()

List of factors regarding the government’s responsibility for PPP projects.

3 Research survey design

3.1 Research theory

The overview study has indicated the factors related to the role and responsibilities of the government that influence the success of investment projects under the PPP model for developing transportation infrastructure in Vietnam. The research model has based on several theoretical framework for PPP effectiveness. The first theory is institutional theory, which show that multiple institutional factors inluding regulatory quality, political stability, rule of law, voice and accountability work in combination to drive private investment in infrastructure PPPs (). This suggests that Vietnam’s PPP outcomes could be analyzed through an institutional lens, such as assessing whether legal frameworks, anti-corruption measures, and governance norms create an enabling environment. The second theoretical framework in PPP research mentioned by is transaction cost economics including the economics of contracting and risk-sharing. Their analysis finds that strong government credibility and capacity and an active local private sector significantly encourage private firms to participate, whereas higher project complexity or uncertainty tends to favor state-owned enterprise involvement. Therefore, this paper involves discussing how Vietnam’s government mitigates negotiation costs, uncertainty, and opportunistic behavior in PPP contracts. The third idea should be mentioned is Governance and Collaborative Frameworks. emphasize governments leverage private capital and expertise to deliver public infrastructure, offloading financial risk to private partners in exchange for profit opportunities. In this paper, discussion of Vietnam’s PPP oversight structures, transparency measures, and stakeholder engagement in light of global best practices for PPP governance is ivestigated arcurately.

The critical factors have been listed from the huge litterature review and assessed by several experts in this field. A carefully selected experts, including private sector leaders, PPP policymakers offered diverse, high-level insights. Their contributions shaped the identification of key drivers and the design of a targeted questionnaire. Feedback was largely positive, with only minor wording suggestions, indicating strong consensus. Finally, the identified factors were indecated, showed in the Table 5.

3.2 Research survey

Based on the synthesis of factors related to the roles and responsibilities of the government that influence the success of transportation infrastructure investment projects under the PPP model in Vietnam (Table 5), the content of these factors was incorporated into a survey questionnaire sent to private sectors and public sectors in Vietnam. The questionnaire consists of two parts, including:

Part 1: Questions about the information of the surveyed organizations and individuals.

Part 2: Questions about the factors related to the roles and responsibilities of the government that affect the success of transportation infrastructure investment projects in Vietnam.

Out of 150 distributed surveys, 132 were returned, of which 122 were usable. Among these, 32 surveys came from public organizations (26.23%) and 90 from private organizations (73.77%). The completion rate of the survey was 61%. Table 3 below shows the roles of the respondents in PPP projects, indicating that the respondents have an average experience of 15.57 years Tables 3, 4 provide further details.

TABLE 3

SectorRoleQuantityPercentage (%)Cuulative (%)
Public sectorState management agency247575
Research institute, University82525
Total32100
Private sectorState-owned enterprise5864, 4464, 44
Private enterprise273094, 44
Credit institutions, Banks55, 56100
Total90100

Roles of respondents in PPP projects.

TABLE 4

Years of experiencesState-owned enterprisePrivate enterpriseTotalPercentage %
0–10322256
10–2016567231
20–30991834
>3043723
Total3290122100

Experience of respondents.

Tables 3, 4 provide an overview of the respondents’ backgrounds, offering insight into the diversity and experience of participants involved in PPP projects in Vietnam. Table 4 shows that 73.77% of the responses were from private sector organizations including state owned enterprises, private firms, and financial institutions, meanwhile the remaining 26.23% came from public agencies and academic institutions. This reflects a strong representation from the private sector, which is crucial for understanding investor perspectives. Table 4 highlights the distribution of professional experience among respondents, with a majority (65%) having over 10 years of experience in PPP-related roles, ensuring the reliability and relevance of the insights gathered through the survey.

3.3 Exploratory factor analysis (EFA)

Exploratory Factor Analysis (EFA) was employed in this study given the exploratory nature of the research and the absence of a well-established theoretical model specific to the Vietnamese context of PPP governance. EFA is particularly appropriate when the primary objective is to identify latent constructs and uncover the underlying structure of relationships among observed variables, without imposing a priori assumptions (). This method facilitated the empirical classification of twenty government-related success factors into coherent dimensions based on the observed intercorrelations within the dataset. To address potential subjective biases commonly associated with Likert-scale survey instruments, the questionnaire was carefully designed to ensure neutrality in wording and clarity in interpretation. Furthermore, internal consistency of the data was assessed using Cronbach’s alpha, with all identified factors exceeding the commonly accepted reliability threshold of 0.70 (), thereby reinforcing the robustness of the findings.

4 Analysis of survey data and results

4.1 Ranking the importance of government in influencing the success of infrastructure investment projects in transport under PPP in Vietnam

The analysis of the survey data has provided the average importance values for 20 variants regarding the role of the government in influencing the success of transport infrastructure development projects in Vietnam (Table 5).

TABLE 5

VariantsState-owned enterprisePrivate enterpriseTotal
MeanRankMeanRankMeanRankFSign
Adequate and favorable legal framework3, 47133, 6973, 6390, 7480, 391
Identification of suitable projects for PPP3, 53123, 8863, 7961.4650, 231
Appropriate risk allocation and sharing3, 73104, 1724, 0522.0110, 162
Commitment/responsibility of the public/private sector3, 60114, 1233, 9843,1070, 084
Development planning for PPP projects3, 8664, 1914, 1111,3790, 245
Government guarantees2, 87193, 26143, 16170, 7790, 381
Investment incentives and guarantees2, 62203, 25133, 09180, 7590, 371
Multi-benefit objectives3, 13153, 21163, 19150, 0580, 811
Stable macroeconomic environment3, 27143, 17173, 19160, 1000, 753
Comprehensive economic policies3, 07163, 24153, 19140, 4010, 529
Developed financial market3, 8084, 1244, 0431.6810.200
Establishment of appropriate PPP project policies3, 9043, 6493, 7280, 9400, 337
Well-organized PPP focal unit of the government3, 9323, 6783, 7470, 5670, 455
Government experience with PPP3, 8373, 54113, 72100, 9100, 317
Transparency in the bidding process3, 7393, 55103, 60110, 2710, 605
Competitive bidding process4, 0013, 14183, 37134,6940, 035 *
Communication about public-private partnerships3, 07172, 71202, 81200, 7740, 383
Sharing authority between public and private sectors3, 00182, 98192, 98190, 0050, 945
Comprehensive and realistic cost/benefit assessment3, 8753, 9853, 9550, 1830, 711
Support in land clearance3, 9233, 43123, 56122.1150, 152

The relative importance of the variants.

Note: *represent statistically significance at the 5%.

Table 5 provides a detailed comparison of the perceived importance of 20 government-related success factors in PPP projects, based on responses from both public and private sector participants. Overall, the highest-rated factor across all respondents was “PPP project development planning” with a mean score of 4.11, followed by “appropriate risk allocation and sharing” (4.05), and “availability of financial markets” (4.04). These results underscore the critical importance of structured planning, risk-sharing mechanisms, and financial infrastructure in attracting private investment to PPP projects. The factor “competitive bidding process” showed a significant divergence, rated 4.00 by public sector respondents (Rank 1), but only 3.14 by private sector respondents, reflecting a possible difference in trust or satisfaction with current procurement practices. Similarly, “support in land clearance” was ranked 3rd by public sector respondents (mean 3.92), but 12th by the private sector (mean 3.43), indicating differing views on government performance in this area.

At the lower end of the spectrum, both groups rated “communication about PPP” (mean = 2.81) and “sharing authority between sectors” (mean = 2.98) among the least important, suggesting limited perceived value or unclear implementation in practice. Notably, private respondents assigned higher importance to “commitment/responsibility of the public/private sector” (4.12) than public respondents (3.60), highlighting the private sector’s emphasis on government accountability. Meanwhile, “investment incentives and guarantees” received a relatively low overall score (3.09), reflecting ongoing concerns about the adequacy or effectiveness of current incentive mechanisms. These results reveal sectoral divergences and confirm that while legal frameworks and financial arrangements are universally important, perceptions vary widely in areas such as bidding transparency, government guarantees, and operational coordination.

Next, exploratory factor analysis is used to uncover hidden relationships and underlying structures within the data related to government roles influencing PPP in Vietnam This technique is applied to survey data to explore potential groups among factors related to the roles and responsibilities of the government. The correlation matrix of 20 variables from the survey data has been calculated. The value of the Bartlett’s test of sphericity is high (Bartlett’s test = 464.4103) with a small significance level (p = 0.000), indicating that the correlation matrix is not an identity matrix. All variables show significant correlations at the 5% significance level, suggesting that there is no need to eliminate any variables in the principal component analysis. The Kaiser-Meyer-Olkin (KMO) statistic value of 0.754 is satisfactory for factor analysis.

Table 6 summarizes the results of the exploratory factor analysis (EFA), identifying five key dimensions underlying the 20 government-related success factors. These groups are named: (1) Legal and Regulatory Framework, (2) Financial and Risk Management, (3) Government Capacity and Commitment, (4) Project Planning and Implementation, and (5) Stakeholder Coordination. All factor loadings exceed the 0.5 threshold, indicating strong construct validity, and the cumulative variance explained is satisfactory. The grouping reflects logical thematic clusters, supporting the structural integrity of the model.

TABLE 6

Factor componentComponents
Factor 1Factor 2Factor 3Factor 4Factor 5
Adequate and favorable legal framework0, 8181
Identification of suitable projects for PPP0, 6970
Appropriate risk allocation and sharing0, 6657
Commitment/responsibility of the public/private sector0, 6603
Development planning for PPP projects0, 6390
Government guarantees0, 7046
Investment incentives and guarantees0, 7012
Multi-benefit objectives0, 6054
Stable macroeconomic environment0, 9266
Comprehensive economic policies0, 8231
Developed financial market0, 8685
Establishment of appropriate PPP project policies0, 7362
Well-organized PPP focal unit of the government0, 7121
Government experience with PPP0, 7012
Transparency in the bidding process0, 7817
Competitive bidding process0, 7501
Communication about public-private partnerships0, 7007
Sharing authority between public and private sectors0, 6557
Comprehensive and realistic cost/benefit assessment0, 5448
Support in land clearance0, 6789

Factor rotation matrix for the role of the government in developing transportation infrastructure through the PPP model in Vietnam.

4.2 Discussions on the roles and responsibilities of the government in transport infrastructure development projects in the form of PPP

The results of the exploratory factor analysis (Table 6) provide empirical support for the classification of 20 government-related success factors into five distinct thematic dimensions: (1) Legal and Regulatory Framework, (2) Financial and Risk Management, (3) Government Capacity and Commitment, (4) Project Planning and Implementation, and (5) Stakeholder Coordination. This classification aligns with existing literature and highlights the multifaceted role of the public sector in shaping successful PPP outcomes.

Among these dimensions, the “Legal and Regulatory Framework” emerged as the most influential, with strong factor loadings on items such as the clarity of laws, enforceability of contracts, and transparency in procurement processes. This underscores the critical importance of a stable and predictable institutional environment in fostering investor confidence. This conclusion widely supported in global PPP studies (; Malek and Shah, 2024). In Vietnam, a law on PPP has been enacted, effective from 1 January 2021; however, its implementation depends on other subordinate legal documents, which raises concerns among private investors about the stability and consistency of the system of subordinate legal documents to ensure that the PPP law is effectively and conveniently put into practice. An important factor in this group is Identification of suitable projects for PPP (mean value of 3.79), which is crucial for the private sector to secure a PPP contract. Project enterprises must demonstrate that the proposed project will meet all relevant legal requirements. For example, in the Ben Thuy Bridge investment project and the Cai Lay–Tien Giang bypass road project under the PPP model, when the toll collection location under the BOT model was deemed unreasonable due to pressure from the public, the project enterprise was forced to allow free passage and adjust the toll collection level and location, which affected the project’s revenue until a suitable toll collection plan was proposed.

The “Financial and Risk Management” factor highlights the need for well-structured risk-sharing mechanisms and accessible financial markets. The high ranking of these elements, particularly from private sector respondents, reflects concerns about fiscal guarantees, return on investment, and cost recovery—all of which are decisive in private participation (). In the Vietnamese context, the lack of credit enhancement tools and limited participation of domestic banks in long-term project finance has been a recurring barrier, as seen in cases like the Dau Giay–Phan Thiet expressway project, which faced funding delays.

The “Government Capacity and Commitment” dimension further reinforces the necessity of strong leadership, administrative capability, and sustained political will in PPP delivery. This is particularly relevant in Vietnam, where decentralized responsibilities can pose coordination challenges. For example, inconsistencies between central ministries and provincial departments in project approvals and land clearance have led to delays in infrastructure development. The data reveal differing perceptions across sectors, with private stakeholders placing more emphasis on public sector accountability.

The dimension “Project Planning and Implementation” emphasizes the foundational role of comprehensive feasibility studies, clear objectives, and readiness criteria in mitigating project-level uncertainties. Empirical evidence from other emerging markets such as Malaysia and Brazil, confirms that robust pre-implementation frameworks are critical to long-term PPP performance (). In Vietnam, projects such as the Ben Luc–Long Thanh expressway have demonstrated how insufficient pre-feasibility assessments and shifting investment structures can compromise timelines and cost efficiency.

Finally, the “Stakeholder Coordination” factor which received lower average rating points to underlying issues in cross-sector collaboration, communication, and authority sharing. This reflects broader governance challenges in transitional economies and underscores the need for institutionalized dialogue platforms. In practice, PPP projects in Vietnam often face fragmented coordination between agencies, resulting in overlapping responsibilities and unclear accountability issues noted by the Vietnam Chamber of Commerce and Industry (VCCI) and other independent assessments.

5 Conclusion and recommendations

It can be affirmed that the government is the decision-making entity in creating the most favorable investment environment to unlock resources and promote the development of public-private partnerships (PPP) and projects that provide numerous net benefits to society, including: enhancing government capacity; innovation in public service delivery; reducing project costs and timelines; and transferring primary risks to the private sector. This is influenced by five groups of factors with 20 categories of elements that reflect the government’s role and responsibilities, arranged in order of importance from highest to lowest impact on the success of PPP projects in Vietnam’s transportation infrastructure. The factor analysis provides both theoretical and practical insights into how the Vietnamese government can enhance PPP performance. By aligning national efforts with global benchmarks and addressing specific governance gaps such as inter-agency coordination, financial instrument development, and transparent regulatory enforcement. The findings contribute to a more nuanced understanding of public sector roles in infrastructure partnerships. These results may also hold transferable relevance for other developing economies with similar institutional contexts. Besides, the majority of respondents have come from private sector, which seen as the research limitation and will improve in the further research.

Statements

Data availability statement

The original contributions presented in the study are included in the article/Supplementary Material, further inquiries can be directed to the corresponding author.

Author contributions

NT: Methodology, Writing – review and editing, Investigation, Writing – original draft, Funding acquisition, Data curation, Formal Analysis, Conceptualization. TP: Data curation, Formal Analysis, Methodology, Conceptualization, Writing – review and editing, Funding acquisition, Investigation, Writing – original draft. HT: Resources, Visualization, Validation, Project administration, Supervision, Writing – review and editing.

Funding

The author(s) declare that no financial support was received for the research and/or publication of this article.

Conflict of interest

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Generative AI statement

The author(s) declare that no Generative AI was used in the creation of this manuscript.

Publisher’s note

All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article, or claim that may be made by its manufacturer, is not guaranteed or endorsed by the publisher.

Supplementary material

The Supplementary Material for this article can be found online at: https://www.frontiersin.org/articles/10.3389/fbuil.2025.1644333/full#supplementary-material

References

Summary

Keywords

public-private Partnership, infrastructure project, roles of government, legal and regulatory framework, government capacity and commitment

Citation

Thai NH, Phu TQ and Thao HTY (2025) Assessing governmental roles in the success of infrastructure projetcs implemented through public-private partnership in Vietnam. Front. Built Environ. 11:1644333. doi: 10.3389/fbuil.2025.1644333

Received

10 June 2025

Accepted

30 July 2025

Published

26 August 2025

Volume

11 - 2025

Edited by

Tiep Nguyen, International University, Vietnam

Reviewed by

Duong Vuong, Mientrung University of Civil Engineering, Vietnam

MohammedShakil Malek, Gujarat Technological University, India

Updates

Copyright

*Correspondence: Tran Quang Phu,

Disclaimer

All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.

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