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ORIGINAL RESEARCH article

Front. Hum. Neurosci.

Sec. Cognitive Neuroscience

Volume 19 - 2025 | doi: 10.3389/fnhum.2025.1635673

This article is part of the Research TopicInsights and innovations in consumer neuroscienceView all articles

Neurophysiological study of consumer emotional reactions in a simulated multisensory retail environment

Provisionally accepted
Julia  EremenkoJulia Eremenko1*Vladimir  KosonogovVladimir Kosonogov1Vladislav  AksiotisVladislav Aksiotis1Victoria  MoiseevaVictoria Moiseeva1Anastasia  ObukhovaAnastasia Obukhova2Alisa  GodovanetsAlisa Godovanets1Oksana  ZinchenkoOksana Zinchenko1*Vasily  KlucharevVasily Klucharev1Anna  ShestakovaAnna Shestakova1
  • 1National Research University Higher School of Economics, Moscow, Russia
  • 2Moskovskij fiziko-tehniceskij institut nacional'nyj issledovatel'skij universitet, Dolgoprudny, Russia

The final, formatted version of the article will be published soon.

Abstract Introduction: Emotions play a crucial role in shaping consumer experiences and decisions. Neurophysiological tools offer objective markers of emotional reactions in multisensory environments, where positive valence promotes approach behaviour and negative valence fosters avoidance. Methods: We applied the Osgood semantic differential (SD) to establish correspondences between visual, auditory, and olfactory stimuli and target emotions relevant to retail zoning. Based on SD results, we selected stimuli to create multisensory environments. These were presented in immersive virtual reality (VR) to 27 participants. Emotional responses were assessed via heart rate (HR), heart rate variability (HRV), and electrodermal activity (EDA). Results: SD analysis identified cross-modal associations between sensory stimuli and retail zones, allowing refinement of semantic positioning. VR experiments revealed that HRV significantly increased in pleasant environments, indicating enhanced parasympathetic activation. HR and EDA showed no significant correlation with emotional valence, though both displayed trends towards reduction in pleasant conditions. Discussion: Our findings suggest that HRV is a reliable physiological marker of consumers!"approach behaviour in multisensory retail environments, whereas HR and EDA are less sensitive. Combining SD with VR-based neurophysiological assessment enables objective evaluation of emotional zoning strategies, offering a scientifically grounded alternative to intuitive design practices for optimizing consumer experience. Keywords: retail space, multisensory integration, VR, heart rate variability, electrodermal activity

Keywords: Retail space, multisensory integration, VR, Heart rate variability, Electrodermal activity

Received: 26 May 2025; Accepted: 01 Oct 2025.

Copyright: © 2025 Eremenko, Kosonogov, Aksiotis, Moiseeva, Obukhova, Godovanets, Zinchenko, Klucharev and Shestakova. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

* Correspondence:
Julia Eremenko, yeremenko@hse.ru
Oksana Zinchenko, zinchenko.oxana@gmail.com

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