ORIGINAL RESEARCH article
Front. Health Serv.
Sec. Implementation Science
Volume 5 - 2025 | doi: 10.3389/frhs.2025.1520628
This article is part of the Research TopicPatient-Centered Care: Strengthening Trust and Communication in Healthcare RelationshipsView all 9 articles
Doctors Should Choose Communication Strategies Based on the Patient's Attitude Toward Disease and Healthcare Workers: A Study in Jiangsu, China
Provisionally accepted
Fangjing Zheng1
Aicui Lin1,2*- 1Nanjing First Hospital, Nanjing Medical University, Nanjing, China
- 2First Affiliated Hospital, Nanjing Medical University, Nanjing, China
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Objective: We aimed to determine patients’ expectations regarding curing their disease and potential communication preferences with healthcare providers, by analyzing factors such as education level, age, type of medical visit, and residential region, so as to assist healthcare workers in managing communication more effectively.Methods: A sampling survey was conducted involving 1155 patients across nine public tertiary hospitals in Jiangsu Province, China. The survey questionnaire results were verified and organized, after which chi-square tests and Z-tests were conducted to analyze the responses to each question across different groups.Results: Among the educated population, the proportion of patients who believe that diseases can definitely be cured tends to decrease as the level of educational increases. Similarly, this proportion also tends to decrease with an increase in economic development across different regions. The proportion of patients who believe that they should fulfill their obligations during the treatment process but lacked understanding of how to do so also exhibits a similar trend. Adults under the age of 50, as well as outpatient and emergency patients, are more willing to cooperate with medical treatment, but often lack knowledge about how to do so.Conclusion: Healthcare workers should select communication strategy that are suitable for patients considering their age, education, type of medical visit, and residential region and provide appropriate cure expectations to prevent communication issues.
Keywords: Communication, Doctor-patient relationship, education level, Economy, higher education
Received: 11 Feb 2025; Accepted: 18 Jun 2025.
Copyright: © 2025 Zheng and Lin. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Aicui Lin, First Affiliated Hospital, Nanjing Medical University, Nanjing, China
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