Original research Readiness and implications for adopting digitized payment of community health workers: A qualitative study of Benin and Uganda

Joan P Kabayambi¹Kéfilath Bello²Angela N Kisakye¹Vanessa D Sekpon²Christelle Boyi-Hounsou²Juliet Aweko³Elizabeth Kiracho³Peter Waiswa³Padonou Géraud⁴SAM AGATRE OKUONZI^5*

• ¹Makerere University College of Health Sciences, Kampala, Uganda
• ²CNHU-HKM Centre de Recherche en Reproduction Humaine et en Demographie, Cotonou, Benin
• ³School of Public Health, Makerere University, Kampala, Uganda
• ⁴Ministry of Health Coutinou Benin,, CouCoutunou, Benin
• ⁵Ministry of Health (Uganda), Kampala, Uganda

Introduction: Community health workers (CHWs) provide lifesaving services to underserved and rural populations. However, CHWs face difficulties in receiving payment, which causes dissatisfaction and loss of motivation in their work. Digital health payments (DHPs) offer some solutions but there is a gap in knowledge and experiences in using DHPs in Africa. The study aimed to assess the countries’ readiness to adopt DHP, and develop DHP adoption protocol and strategy. Methods: This was a qualitative study based on a literature review, key informant interviews, in-depth interviews and a thematic analysis. Forty-nine interviews were carried out with participants consisting of CHWs, MNOs, managers /supervisors, and payers. A thematic analysis provided information on the readiness for DHP at individual, institutional and national levels. A protocol and strategy for adoption were imputed from the data. Findings: Direct literature on DHP was scanty. Instead, literature linked DHP to PHC, health financing, digital technology and digital economy. Respondents acknowledged the convenience of digital payment. CHWs observed the delay in digital payment, and the prolonged registration and processing. CHWs reported variations in payment and many cases of non-payment. All respondents expressed concern about the lack of systems for complaints. CHWs admitted that there was considerable digital illiteracy among them. Women appreciated their independence and privacy of financial dealings using DHP. No significant gender differences were reported in digital payment but significant differences were reported in literature. Readiness for DHP was rated high for DHP in both countries in organization, infrastructure and competences, but low in procedures and communication. Readiness in legislation, policy, digital infrastructure, and leadership, was rated medium in both countries. However, Benin showed a higher national-level readiness in political leadership and communication, while Uganda demonstrated higher levels of individual awareness, knowledge, and acceptance. To adopt and operationalize DHP in the two countries, the protocol identified essential inputs, processes, outputs, and outcomes, and cross-cutting elements of gender, leadership, policy and public awareness. Four broad strategies were imputed to support DHP: 1) promoting digitized PHC, 2) common national system for financing of CHWs, 3) integrated and interoperable systems, and 4) uniform payment of CHWs.