CLINICAL TRIAL article
Front. Psychiatry
Sec. Social Psychiatry and Psychiatric Rehabilitation
Volume 16 - 2025 | doi: 10.3389/fpsyt.2025.1544384
Enhancing Patient Satisfaction in COVID-19 Wards: A Randomized Controlled Trial on theImpact of Supportive Educational Programs in Najaf Hospitals
Provisionally accepted
Dhuha Ahmed Al-Qaseer1
Mohammad Namazinia2
Fatemeh Hajiabadi1*Seyyed Reza Mazloum1Ali Abdu Al-Zahra Al-FahHam3- 1Mashhad University of Medical Sciences, Mashhad, Iran
- 2Torbat Heydarieh University of Medical Sciences, Torbat-e Ḩeydarīyeh, Iran
- 3University of Kufa, Kufa, Najaf, Iraq
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The COVID-19 pandemic has severely impacted global health, pervasively affecting the physical and mental wellbeing of individuals worldwide. As the pandemic continues, evaluating patient satisfaction within healthcare has become increasingly critical. This study examines the impact of supportive educational programs on patient satisfaction in COVID-19 wards in Najaf hospitals. Method: A randomized clinical trial involving 60 patients admitted to COVID-19 departments was conducted. The intervention group received a comprehensive supportive educational program upon hospital admission, while the control group received standard care. Participant satisfaction levels were measured using a translated and adapted version of Wolf's Patient Satisfaction Instrument. Analysis was performed on demographic data and satisfaction scores through descriptive statistics and inferential tests using SPSS version 21.The study revealed that the intervention group reported significantly higher satisfaction scores compared to the control group across all measured domains, including professionaltechnical care, trust, and patient education. These results suggest that supportive educational programs can significantly enhance patient satisfaction during hospitalization for COVID-19.which is an important metric for healthcare quality. This study indicates that supplementing standard care with educational and emotional support benefits patients, pointing toward the need for integrated care approaches that address both physical and psychological needs during pandemics. Future research could focus on long-term impacts and explore the potential for virtual implementation of similar programs.Trial Registration: This study was registered in the Iranian Registry of Clinical Trials (no.
Keywords: COVID-19, Patient Satisfaction, supportive educational program, randomized clinical trial, psychological support, Healthcare quality
Received: 12 Dec 2024; Accepted: 14 May 2025.
Copyright: © 2025 Ahmed Al-Qaseer, Namazinia, Hajiabadi, Mazloum and Abdu Al-Zahra Al-FahHam. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Fatemeh Hajiabadi, Mashhad University of Medical Sciences, Mashhad, Iran
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