ORIGINAL RESEARCH article
Front. Commun.
Sec. Organizational Communication
Integrating Communication Maturity and Communicative Constitution for Enhanced Organizational Performance in Public Institutions
Provisionally accepted
- Padjadjaran University, Bandung, Indonesia
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This study examines the impact of the Communicative Constitution of Organizations (CCO) framework and Organizational Communication Maturity (OCM) on public sector performance. Integrating CCO's Four Flow Model comprising membership negotiation, self-structuring, activity coordination, and institutional positioning with OCM, the research assesses communication's role in enhancing organizational effectiveness. Utilizing data from 150 civil servants, the study applies hierarchical Structural Equation Modeling (SEM) to confirm that higher communication maturity levels significantly enhance performance. The results reveal that communication maturity, driven by clear role definitions and effective coordination, positively influences organizational outcomes. The study emphasizes the significance of membership negotiation and activity coordination in fostering better internal communication management and improving public sector performance. These findings provide practical insights for public sector managers to enhance coordination, adaptability, and stakeholder engagement, ultimately improving organizational efficiency.
Keywords: Activity coordination, communicative constitution of organizations (CCO), Organizational Communication Maturity (OCM), public sector performance, Structural model
Received: 23 Oct 2025; Accepted: 04 Feb 2026.
Copyright: © 2026 Riyadi, Kuswarno, Sugiana and Suryana. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Aris Riyadi
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