ORIGINAL RESEARCH article
Front. Educ.
Sec. Higher Education
Volume 10 - 2025 | doi: 10.3389/feduc.2025.1632837
Analyzing the perception of students regarding administrative support, educational process quality, and institutional management within universities in Romania
Provisionally accepted
- 1Editura Universitatii Alexandru Ioan Cuza, Iai, Romania
- 2Transilvania University of Brașov, Brasov, Romania
- 3Universitatea din Craiova, Craiova, Romania
- 4Carol I National Defence University, Bucharest, Romania
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This study analyzes the perception of students from universities in Romania regarding administrative support, educational process quality, and institutional management. The main purpose of the research is to identify the main factors influencing student satisfaction, thus providing a clear picture of their needs. The study has a quantitative design, based on an online questionnaire, which collected data from 6951 students from bachelor's, master's, and doctoral cycles. Data analysis was conducted through descriptive statistics, Pearson correlations, and linear regression, evaluating the relationships between student satisfaction and influencing variables. The main dimensions analyzed were: institutional and administrative support (administrative services, career counseling, internationalization), educational process quality (evaluation of teaching staff, relevance of study subjects, research support), and institutional management (transparency of decision-making process and student representation). The results show that student satisfaction is significantly influenced by the material base of universities, the quality of teaching, and support for research. Additionally, the perception of university administration and student representatives plays an important role in the overall evaluation of the academic experience. A moderate positive correlation was identified between managerial transparency and students' trust in the institution. Based on these findings, the study proposes several practical recommendations for higher education policy: increased investment in academic infrastructure, strengthening institutional transparency through participatory governance in Romanian universities.
Keywords: Students, Educational process, Transparency, Decision Making, Institutional support, student satisfaction Justified, Space Before: 0 pt, After: 0 pt Font: Not Bold
Received: 21 May 2025; Accepted: 05 Aug 2025.
Copyright: © 2025 Dalban, Bularca, Bucs, Anton and Coman. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Claudiu Coman, Transilvania University of Brașov, Brasov, Romania
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