Original Research ARTICLE
Experiences of public doctors on managing work difficulties and maintaining professional enthusiasm in acute general hospitals: a qualitative study
- 1Nethersole Institute of Continuing Holistic Health Education, Alice Ho Miu Ling Nethersole Charity Foundation, Hong Kong
Background: Overseas studies suggest that 10 to 20% of doctors are depressed, 30 to 45% have burnout, and many report dissatisfaction with work-life balance. A local study on public doctors showed that 31.4% of the respondents satisfied the criteria for high burnout. Young but moderately experienced doctors who need to work shifts appeared most vulnerable. This study aims to explore the experiences of those public doctors who have managed their work difficulties and maintained professional enthusiasm for references in medical education and continuing professional training.
Method: Ten public doctors with reputation were invited respectively from 3 acute general hospitals for an in-depth interview. Interviews were audio recorded and transcribed. Content analysis was carried out to identify major themes in relation to the research questions.
Results: Three themes emerging from difficulties encountered were 1) managing people, mostly are patients, followed by colleagues and then patients’ relatives; 2) constraints at work, include time and resources. 3) managing self with decision making within a short time.
Three themes generating from managing work difficulties included 1) self-adjustment with practicing problem solving and learning good communication appeared more frequently, followed by maintaining a professional attitude and accumulating clinical experiences; 2) seeking help from others; 3) organizational support is also a theme though it is the least mentioned.
Four themes emerging from maintaining work enthusiasm were 1) Personal conviction and discipline: believing that they are helping the needy, having the sense of vocation and support from religion; disciplining oneself by continuing education, maintaining harmonious family relationship and volunteer work. 2) Challenging work: different challenging natures of their job. 3)Positive feedback from patients: positive encounters with patients keep a connectedness with their clients. 4) Organization support: working with good colleagues and opportunity for continuous training.
Conclusions: Some implications for medical education include developing good communication skill for medical students and junior doctors, preparing senior doctors to be mentors and exploring the motivating force of spirituality/religion.
Key words: Work difficulties, professional enthusiasm, doctors’ burnout, physician’s resilience
Keywords: Work difficulties, professional enthusiasm, Doctor burnout, doctor resilence, qualitative research
Received: 10 Oct 2017;
Accepted: 18 Jan 2018.
Edited by:Frederick R. Carrick, Bedfordshire Centre for Mental Health Research in association with the University of Cambridge (BCMHR-CU), United Kingdom
Reviewed by:Bosiljka S. Djikanovic, Faculty of Medicine, University of Belgrade, Serbia
PONGKHI BUJORBARUA, College of Education, University of Washington, United States
Copyright: © 2018 Luk and Yau. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Dr. Andrew L. Luk, Alice Ho Miu Ling Nethersole Charity Foundation, Nethersole Institute of Continuing Holistic Health Education, Room 28, Block J, 7/Floor, 11, Chuen On Road, Tai Po, Hong Kong, email@example.com