ORIGINAL RESEARCH article
Front. Public Health
Sec. Public Health Education and Promotion
Volume 13 - 2025 | doi: 10.3389/fpubh.2025.1555198
Civility Behaviour Training Program and Its Influence on Staff Nurse Organisational Citizenship: A Quasi-Experimental Study
Provisionally accepted
- 1Department of Nursing Administration, Faculty of Nursing, Ain Shams University, Cairo, Beni Suef, Egypt
- 2Head of Nursing Administration Department, Faculty of Nursing, Ain Shams University, Cairo, Egypt
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Background: This study aimed to assess the influence of a civility behaviour training programme on organisational citizenship among nurses in the workplace and to explore various predictors of nurses' knowledge, workplace civility behaviour, and organisational citizenship behaviour.Methods: In 2023 a quasi-experimental study (one group pretest/posttest) was conducted. A convenience sample (115) of nurses was selected using. The study was carried out at El-Sheikh Zayed Specialised Hospital, which is affiliated with the Ministry of Health and Population in Egypt. The self-administered questionnaires included: 1) socio-demographic characteristics; 2) a questionnaire assessing nurses’ knowledge about civility behaviour; 3) a questionnaire assessing nurses’ levels of civility perception; and 4) a questionnaire assessing nurses’ levels of organisational citizenship behaviour (OCB) prior to the implementation of the training programme. Statistical analysis was performed using version 25 of SPSS.Results: A total of 115 nurses were included, with a mean age of 36.24±5.9 years; Of them, 59.5% were males, and 55% had 5-10 experiences. The chi-square test showed highly significant relationships between the citizenship behaviour of nurses and their educational level and attendance training courses, with (p-values <0.01**). Additionally, there were significant correlations between total knowledge, perception related to workplace civility behaviour, and citizenship behaviour at pre-, post-intervention, and at 3 months follow up. The correlation coefficients indicate strong positive relationships (r =0.569, r = 0.573 and r = 0.641) between perception and citizenship behaviour pre-, post- and at the 3 months follow up intervention, respectively.Conclusion: The implementation of the civility behaviour training programme had a significant positive impact on the organisational citizenship behaviours of the staff nurses. In addition, majority of staff nurses had a high perception of workplace civil behaviour and citizenship behaviour after the training programme.
Keywords: Nurse knowledge, Civility behaviour, organisational citizenship behaviour (OCB), Workplace, Egypt
Received: 03 Jan 2025; Accepted: 18 Aug 2025.
Copyright: © 2025 Mostafa, El-Shahat and Shazly. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Hemat Abdelazem Mostafa, Department of Nursing Administration, Faculty of Nursing, Ain Shams University, Cairo, 11566, Beni Suef, Egypt
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