ORIGINAL RESEARCH article
Front. Public Health
Sec. Public Health Education and Promotion
Volume 13 - 2025 | doi: 10.3389/fpubh.2025.1580148
This article is part of the Research TopicInnovative Models for Community Health: Integrative Approaches to Public Health and WellnessView all 4 articles
Impact of Job Resources on Organizational Citizenship Behavior among Primary Care Staff in Guangzhou, China: A Cross-Sectional Study
Provisionally accepted
- Guangzhou Medical University, Guangzhou, China
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Background: Low motivation to work among primary care staff is the key hindrance to the development of primary healthcare. Job resources are a kind of tool that helps employees achieve their work objectives and an internal motivating factor that generates positive behavior. This study investigates the impact of job resources on organizational citizenship behavior (OCB) among primary care staff and the moderating effect of demands-abilities fit on this relationship. The ultimate goal is to improve primary care staff's OCB levels and stimulate their motivation at work to provide policy suggestions. Methods: Taking Guangzhou City in southern China as the research site, this crosssectional study selected 600 primary care staff using the multi-stage stratified random sampling method. The job resource scale, OCB scale, and demands-abilities fit scale were used as research instruments. Data were collected from September to November 2019 using a self-filling method. The multiple linear regression method was used to analyze the influence of job resources on OCB. The hierarchical multiple regression analysis was used to examine the moderating effect of demandsabilities fit. Results: Overall, 512 effective questionnaires were completed, with a recovery rate of 85.3%. Multiple linear regression analysis, after controlling for socio-demographic factors, shows job resources (β = 0.489, P<0.001) and three dimensions of job resources: Social support (β = 0.175, P<0.01), job control (β = 0.177, P<0.01), and possibilities for professional development (β = 0.203, P<0.001) had a positive predictive effect on OCB. Demands-abilities fit moderated the positive predictive effects of job resources (β = 0.095，P<0.01), social support (β = 0.077, P<0.05), job control (β = 0.102, P<0.01), and possibilities for professional development (β = 0.113, P<0.01) on OCB. Conclusions: The findings demonstrated that the higher the level of job resources perceived by primary care staff, the higher the OCB; furthermore, the demands-abilities fit enhances the positive effect of job resources on OCB. It is suggested that primary healthcare institutions should prioritize creating an organizational atmosphere of interpersonal support, appropriately ensure the autonomy of primary care staff in their work, and pay attention to the needs of professional
Keywords: Primary care staff, Job resources, Organizational citizenship behavior, demands abilities fit, work motivation
Received: 20 Feb 2025; Accepted: 10 Jun 2025.
Copyright: © 2025 Fan, Yang, Hou, Feng, Chen and Han. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: ShanShan Feng, Guangzhou Medical University, Guangzhou, China
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