ORIGINAL RESEARCH article
Front. Public Health
Sec. Aging and Public Health
Volume 13 - 2025 | doi: 10.3389/fpubh.2025.1614150
This article is part of the Research TopicUser-Centred Approaches for Designing Assistive Technologies to Support Older AdultsView all 6 articles
Improvement Strategies for Smart Elderly Care Service System: An Emotional Experience Evaluation Framework in the Chinese Community
Provisionally accepted
- Shaanxi University of Science and Technology, Xi'an, China
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Objectives: Given the rapidly aging population, an emotional experience evaluation system is proposed to quantitatively analyze the emotional experiences of older adults within the smart care service system in the current Chinese community settings. Methods: The study is informed by the Pleasure-Arousal-Dominance (PAD) emotion theory and guided by service design thinking. Qualitative research methods were employed to gather information about older adults within the target community. By mapping service scenario interaction touchpoints, the research team deconstructed, clustered, and transformed the system service touchpoints. Evaluation indicators were set from three aspects: smart devices, online software, and offline services, to construct an emotional experience evaluation system. Using quantitative research methods, with user emotional valence as the variable, the study conducted measurement experiments on the emotional experience evaluation of older users, obtaining measurement results from two dimensions: emotional experience tendencies and emotional requirement assessment. Results: We organized the results of emotional experience evaluation data, analyzed the indicator data of each part of the system through visual analysis graphics, and proposed improvement strategies for the three structures of the smart elderly care service system. Conclusion: Elderly care is confronted with multifaceted challenges, our research results have obtained the emotional tendencies of older adults towards each indicator of the system. In addition, we have obtained the judgment results of emotional demand for each indicator, analyzed the reasons from both emotional and demand dimensions, proposed service strategies to improve the system, and facilitated the implementation of a circular economy model in community elderly care services.
Keywords: smart elderly care1, service system2, strategy research3, emotional experienceevaluation4, China's community settings5
Received: 30 May 2025; Accepted: 02 Sep 2025.
Copyright: © 2025 Wu, Liu, He and Shang. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Yuexuan Wu, Shaanxi University of Science and Technology, Xi'an, China
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