ORIGINAL RESEARCH article
Front. Public Health
Sec. Public Health Policy
Volume 13 - 2025 | doi: 10.3389/fpubh.2025.1615906
Evaluating the Impact of Standardized Hospital Medical Administration on Doctor-Patient Relationships and Clinical Efficiency in Emergency Care: A Controlled Study
Provisionally accepted
- Qingyang People's Hospital, Qingyang, China
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Background Standardized management in hospital administration aims to optimize efficiency and doctor-patient relationships through structured workflows. However, empirical evidence of its impact in emergency care settings remains limited.MethodsWe conducted a randomized controlled trial with 128 emergency patients at a tertiary hospital (January–June 2023). Participants were allocated to either routine management (Control Group, CG) or standardized management (Observation Group, OG). Outcomes included dispute incidence, satisfaction scores, and operational metrics. Participants were randomly assigned via computer-generated block randomization (1:1 ratio, stratified by age and sex) using SPSS 23.0. Primary data were collected using the validated Patient-Doctor Relationship Questionnaire (PDRQ-15), custom satisfaction surveys (Cronbach’s α = 0.89 in pilot testing), and hospital electronic health records. Analyses employed independent t-tests for continuous variables, χ² tests for categorical variables, and ANCOVA for covariates (all conducted in SPSS 23.0), with statistical significance set at p< 0.05.ResultsThe OG demonstrated significantly higher scores in patient education (disease knowledge: 48.21 vs. 28.38, p< 0.001), lower dispute rates (3.13% vs. 14.06%, p = 0.027), and improved efficiency (hospitalization days: 7.81 vs. 8.92, p = 0.041). Satisfaction rates were 96.88% (OG) versus 79.69% (CG) (p = 0.003).ConclusionStandardized medical administration significantly improved emergency care outcomes, reducing disputes by 78% (3.13% vs. 14.06%) and increasing satisfaction to 96.88%. We recommend: (1) mandatory staff training in these protocols, (2) monthly monitoring using our validated tools, and (3) dedicated quality teams to sustain improvements.
Keywords: Standardized management of medical administration, Doctor-patient disputes, nursing satisfaction, emergency department, Patient-Centered Care
Received: 22 Apr 2025; Accepted: 05 Jun 2025.
Copyright: © 2025 An. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Jingjie An, Qingyang People's Hospital, Qingyang, China
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