The Ecological Assessment of Responses to Speaking-up ('EARS') tool: Development and reliability testing of a method for coding safety listening behavior in naturalistic conversations

Alyssa M Pandolfo^1*Tom W Reader¹Alex Gillespie^1,2

• ¹London School of Economics and Political Science, London, United Kingdom
• ²Oslo Nye Hoyskole, Oslo, Norway

Safety communication is crucial for accident aversion across industries. While researchers often focus on encouraging concern-raising ('safety voice'), responses to these concerns ('safety listening') remain underexplored. Existing studies primarily use self-report measures; however, these often focus on perceptions of listening rather than behaviors. To fully understand and examine how safety listening is enacted and influential in safety-critical environments, a tool for reliably assessing naturalistic safety listening behaviors in high-risk settings is required. Accordingly, we developed and tested the Ecological Assessment of Responses to Speaking-up (EARS) tool to code safety listening behaviors in flightdeck conversations. There were three analysis phases: (1) developing the taxonomy through a qualitative content analysis (n = 45 transcripts); (2) evaluating interrater reliability and coder feedback (n = 40 transcripts); and (3) testing the taxonomy's interrater reliability in a larger unseen dataset (n = 110 transcripts) and with an additional coder (n = 50 transcripts). Contrary to the notion that effective listening is agreement, our findings emphasize engagement with safety voice, including reasonable disagreement. The final taxonomy identifies six safety listening behaviors: action (implementing, declining), sensemaking (questioning, elaborating), and nonengagement (dismissing, token listening) and two additional voice acts (escalating, amplifying). EARS achieved substantial interrater reliability (Krippendorff's alpha of .73 to .77 and Gwet's ACT1 of .80 to .87) and allows researchers to assess safety listening in naturalistic conversations, facilitating analysis of its antecedents, its interplay with safety voice, and the impact of interventions on outcomes.