Robotics and AI in the Hospitality and Service Industries

Traditionally a people business, the hospitality and services industries are undergoing a transformative shift driven by rapid advancements in robotics and artificial intelligence (AI). These innovations are reshaping how businesses operate and engage with their customers and employees. Robotics and AI bring the promises of enhancing customer experiences and optimizing operational efficiencies across various hospitality and service sectors. Yet, the hospitality and services industries have been slow to embrace technology. Labor experts predict that in the next few years these industries will change rapidly bringing significant shifts in hospitality and service industry tasks and jobs. AI is similarly predicted to transform service experiences.

AI and robotics are redefining the way experiences are delivered, and reshaping work and workplaces. Responsible and ethical uses of robotics and AI require a better understanding of the impact to customers and employees. Additional research is needed to help prepare organizations and workers for a future with technology. The hospitality and services industries have unique factors that bring additional challenges and opportunities in technology implementation and use, necessitating research specific to these industries.

This Research Topic seeks to explore the multifaceted impacts of robotics and AI on the hospitality and services industries, focusing on innovative applications, challenges, and future directions. We invite contributions that delve into the integration of robots and AI within the hospitality and service sectors, providing insights into its transformative potential and the new paradigms it creates.

Customer Experience:
• The role of AI in personalizing guest interactions, and enhancing satisfaction
• Innovations in AI-powered virtual assistants and chatbots
• Exploring Human-Robot, and Human-AI collaborations for improved service delivery

Operational Changes:
• AI applications and the use of robots in hospitality and service operations
• The impact of robotics and AI on labor

AI Technology in Data Analytics and Decision Making:
• Big data and AI-driven insights for strategic decision-making
• Customer behavior analysis and market segmentation through AI
• The use of AI in dynamic pricing and revenue optimization

Sustainable Practices:
• Robotics, AI, and IoT innovations for sustainable business practices
• Hospitality &Tourism: Smart destinations and AI-enhanced visitor experiences

Ethical and Social Implications:
• Addressing the ethical and responsible uses of robot and AI adoption
• The social impact of robots and AI on employment and customer privacy

Future trends with AI
• Emerging technologies in robotics and AI