ORIGINAL RESEARCH article
Front. Psychol.
Sec. Organizational Psychology
Volume 16 - 2025 | doi: 10.3389/fpsyg.2025.1472977
Coworker support, work-family conflict, job satisfaction, and turnover intention: Female employees in post-organizational socialization
Provisionally accepted
Yang Bai1
Jinquan Zhou2*- 1Tianjin University, Tianjin, Tianjin, China
- 2Macao Polytechnic University, Macau, Macao, SAR China
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This study extends the concept of organizational socialization from coworker support to its impact on shaping work-family conflict (WFC), job satisfaction, and turnover intention. Utilizing a sample of 413 female casino dealers, it investigates the interplay between coworker support, WFC, job satisfaction, and turnover intention among female employees in the Macau casino industry, focusing on the post-organizational socialization phase. The results indicate that support from coworkers significantly decreases WFC and improves job satisfaction. Both factors mediate the relationship between coworker support and turnover intention. Furthermore, WFC positively impacts turnover intention, while job satisfaction has a negative impact. These findings highlight the importance of casino management fostering supportive coworker relationships to improve job satisfaction and employee retention, thus enhancing the effectiveness of organizational socialization. This study contributes to the organizational socialization theory and provides practical implications for managing female employees in high-pressure environments.
Keywords: Coworker support, work-family conflict, Job Satisfaction, turnover intention, Female employee, resorts
Received: 30 Jul 2024; Accepted: 11 Jun 2025.
Copyright: © 2025 Bai and Zhou. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Jinquan Zhou, Macao Polytechnic University, Macau, Macao, SAR China
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