
Frontiers news
27 Sep 2023
Frontiers awarded top-tier customer experience accreditation from NPSx℠ by Bain & Company
Frontiers has achieved a significant milestone by becoming the first scholarly publisher to receive a top-tier accreditation in customer experience from NPSx℠ by Bain & Company, co-creators of the Net Promoter Score. The accreditation is largely considered the gold standard for measuring customer loyalty and is used by two thirds of Fortune 1000 companies. The accreditation is the result of Frontiers’ commitment to delivering exceptional customer experience for researchers – and the publisher has been officially recognized and accredited by NPSx℠ as ‘very good’. Photo credit: Frontiers and NPSx by Bain & Co Bain & Company have a proven history of expertise in the field of customer experience. The accreditation system serves as a valuable tool for organizations seeking to improve their performance by adopting best practices that focus on enhancing and excelling in customer experience. “Publishing open science is a matter of trust and reputation. At Frontiers, a community driven publisher, we acknowledge this fact and build our strategy around the needs of the researchers. Understanding and improving customer experience through robust business processes is an integral part of our commitment to provide the world’s scientists with the best, fastest, and most efficient publishing experience,” comments Thomas Leber, Frontiers’ […]













