ORIGINAL RESEARCH article
Front. Psychol.
Sec. Organizational Psychology
This article is part of the Research TopicEducator Burnout – Improving the Understanding of Challenges and Advancing Insights for Interventions and PreventionView all 14 articles
The Impact of Workload and Emotional Demands on Turnover Intentions: The Mediating and Moderating Effects of Job Burnout
Provisionally accepted
- 1National Taipei University of Technology, Taipei City, Taiwan
- 2Fooyin University, Daliao District, Taiwan
- 3Department of Technology Application and Human Resource Development, College of Technology and Engineering, National Taiwan Normal University, Taipei, Taiwan
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Abstract: This study explores the impact of workload and emotional demands on turnover intention, focusing on the mediating mechanism and moderating role of job burnout. A survey of 200 preschool teachers in Taiwan was conducted using a two-stage data collection approach. The results reveal that: (1) workload significantly and positively affects turnover intention through job burnout; (2) emotional demands also significantly and positively affect turnover intention through job burnout; and (3) job burnout moderates the relationship between workload and turnover intention, such that the positive relationship is stronger when job burnout increases. These findings highlight the critical role of job burnout in influencing employees' turnover intentions and underscore the need for managers to implement effective strategies to reduce burnout and stabilize human resources within organizations.
Keywords: Workload, Emotional demands, Job burnout, turnover intention, Job demands-resources theory, Conservation of resources theory
Received: 05 Sep 2025; Accepted: 17 Nov 2025.
Copyright: © 2025 Hung, Chang and Hsiao. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence: Yueh-Chih Hsiao, 81171006h@ntnu.edu.tw
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